Shipping & Delivery
Shipping Information
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Domestic Shipping (United States)
- Standard Shipping (5-7 business days): $6.95 - FREE on orders over $99
- Express Shipping (2-3 business days): $14.95
- Overnight Shipping (1 business day): $24.95
International Shipping
We ship to select countries worldwide. International shipping rates and delivery times vary by destination:
- Canada: 7-10 business days - Starting at $12.95
- United Kingdom & Europe: 10-14 business days - Starting at $18.95
- Australia & New Zealand: 12-16 business days - Starting at $22.95
- Middle East: 10-14 business days - Starting at $19.95
Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your package by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account and viewing your order history
- Visiting the carrier's website directly with your tracking number
Shipping Carriers
We partner with trusted carriers to ensure your order arrives safely:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL (for international orders)
Order Confirmation
You will receive an email confirmation once your order has been placed. If you do not receive a confirmation email, please check your spam folder or contact us at support@auraqcouture.com.
Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately at support@auraqcouture.com.
P.O. Boxes & Military Addresses
We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Please note that express shipping options are not available for these addresses.
Delivery Issues
Lost or Stolen Packages
If your tracking shows your package was delivered but you haven't received it, please:
- Check with neighbors or household members
- Look around your delivery location for a safe place the carrier may have left it
- Contact the shipping carrier directly
- Wait 24 hours as sometimes packages are marked delivered before actual delivery
If you still cannot locate your package after 24 hours, please contact us at support@auraqcouture.com and we'll help resolve the issue.
Damaged Packages
If your package arrives damaged, please take photos of the packaging and the damaged item(s) and contact us within 48 hours at support@auraqcouture.com. We'll arrange for a replacement or refund immediately.
Holidays & Peak Seasons
During major holidays and peak shopping seasons (Black Friday, Cyber Monday, Ramadan, Eid), please allow extra time for processing and shipping. We recommend ordering early to ensure timely delivery.
Free Shipping Promotions
We regularly offer free shipping promotions! Join our VIP newsletter to be the first to know about exclusive shipping offers and sales.
Need Help?
If you have questions about shipping or your order, please contact us:
- Email: info@auraqcouture.com
We're here to ensure your AURAQ COUTURE pieces arrive beautifully and on time!